Frequently Asked Questions

• Can we leave and come back later?

  Yes! Summer All-Day Passes and Annual Memberships include same-day re-entry, no time-limit on play sessions. Feel free to leave for lunch, nap time, errands, or other activities and return later to continue the fun during operating hours.

• When are the Summer All-Day Passes available?

  Summer All-Day Passes are available July 1 through Labor Day and may be purchased while supplies last. Passes are subject to daily capacity.

• Are Summer All-Day Passes recurring?

  No. Summer All-Day Passes are a one-time purchase and are valid for a single day’s visit.

• What’s included with a Summer All-Day Pass?

  Your Summer All-Day Pass includes:

  • Unlimited play during your visit
  • Same-day re-entry
  • Admission for one child
  • Two adults included per family

  Additional children may be added for the applicable daily rate.

• What is Family Happy Hour?

  Family Happy Hour is a special weekday evening offer designed to make family outings more affordable. Bring the kids for an evening of play while enjoying discounted admission.

• When is Family Happy Hour?

  Family Happy Hour is available Monday through Thursday from 6:00 PM – 8:00 PM, July 1 through Labor Day.

• How many adults are included with Family Happy Hour?

  Each paid child admission includes admission for two adults at no additional cost.

• What’s included with an Annual Membership?

  Annual Members enjoy:

  • Unlimited visits throughout the year based on membership type
  • Same-day re-entry, no time-limit on play sessions
  • Admission for one child
  • Two adults included per family
  • Priority booking access (up to 30 days in advance)
  • 15% off Birthday Parties
  • 15% off Kipp Events
  • 15% off Sock Purchases
  • The flexibility to visit as often as you’d like

  Additional children may be added to your membership for the applicable monthly rate.

• Can Annual Members leave and come back later?

  Absolutely! Annual Members may come and go throughout the day during operating hours, making it easy to fit play into your family’s schedule.

• Are Annual Memberships month-to-month?

  No. Annual Memberships are billed monthly and require a 12-month commitment. Terms & Conditions apply.

• Can I add additional children to my annual membership?

  Yes! Additional children may be added to your annual membership for:

  • Off-Peak Membership: +$10 per additional child per month
  • Everyday Membership: +$10 per additional child per month

• What’s the difference between Off-Peak and Everyday Memberships?

  Off-Peak Membership

  • Valid during designated off-peak admission times.
  • Perfect for families with flexible weekday schedules.

  Everyday Membership

  • Visit any day we’re open, including weekends and holidays.
  • Ideal for families who want the freedom to visit whenever they’d like.
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