FAQ

  • What are your hours of operation?

    Our business hours are Monday through Sunday, from 8:00 AM – 8:00 PM.

  • Where are you located?

    We are located at 14445 W Center Road, Suite #101, Omaha, NE 68144. Old Shopko building and next to Vasa Fitness.

  • Do I need to make a reservation, or can we walk in?

    We highly recommend making a reservation to ensure your spot is secured. While walk-ins are welcome when space allows, please note that weekends and bad weather days often fill up quickly, and walk-ins may not be available. Membership does not guarantee walk-in access. However, members enjoy the added benefit of booking play sessions up to one month in advance, compared to the two-week booking window available to non-members.

  • What age groups is the play park suitable for?

    Kipp was created especially for kids 10 and under to explore, imagine, and play! Older siblings are always welcome and will find things to do, but the space is designed with younger adventurers in mind, so they may not find it quite as exciting.

  • Do you offer memberships or passes?

    Yes, we offer both family memberships and single session passes. For more details, please visit the ticket section on our website located here: https://test.pixll.dev/#pricing

  • Is there parking available?

    Yes, we offer convenient parking options with spaces available in front of our building and on the east side of Kipp.

  • Are you open on holidays?

    Our hours may vary on holidays and select dates throughout the year. Any changes to our regular operating hours or holiday closures will be communicated through our social media channels, website Events Calendar, and email and text updates.

    Please note that On-Peak pricing may apply on federal holidays and other select dates.

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Admission and Pricing

  • What are your admission prices?

    We now offer new Off-Peak (Monday–Friday) and On-Peak (Weekends & Federal Holidays) pricing to give families more flexible options. Memberships and session passes will now be per child, with discounts for siblings.

    • Memberships start at $39.99/month
    • Session passes start at $19.99/session for Off-Peak and $24.99 for On-Peak

    We can’t wait for you to enjoy the new structure—it’s designed to make playtime at Kipp even more fun and family-friendly!

  • Do you offer membership perks?

    Yes memberships have the following perks: priority booking access to all play sessions and Kipp events (members can book 30 days in advance. Non-members 2 weeks), 15% off birthday parties, Kipp events, and Kipp grip socks!

  • Do you offer group discounts or party packages?

    Yes, we offer special group rates and party packages designed to make your event unforgettable! Whether you’re planning a birthday party, school outing, or group playdate, we have options to suit your needs. Please visit the party section on our website or contact us directly for more details and availability. Party booking available here: https://ecom.roller.app/kidsindoorplaypark/omaha/en-us/home

  • How do I book a playtime session?

    You’ll book your playtime session from our website that will take you to our Roller application. If you are a member please log into your account to book your play session and if you are a non member please purchase your 2 hour session pass! Please watch the videos below if you need assistance! 
    Click Here to see how to book as a member!
    Click Here to see how to book as a non member!

  • I’m a member and am having trouble booking a playtime, what should I do?

    Follow these steps. Create account > Log into account > Click on Members Click Here to Book Your Play Time! > Select date > Select time > Select How many Adults and Children are coming > Click continue and your membership should pop up and you can redeem which children are coming and that will discount your tickets down to zero. > As a member you get one 2-hour play session per day per child!
    Click Here to see how to book as a member!

  • I can’t book a playtime; it’s trying to charge me for another membership.

    Follow these steps. Log into your account > click Membership > Redeem > go to book play time > then follow the prompts. Final screen of checkout will discount the price to zero except for socks. Use the following link and if you happen to be double charged, please reach out to us at [email protected] and we will be happy to refund your double charge: https://ecom.roller.app/kidsindoorplaypark/omaha/en-us/login

  • Can I book multiple sessions as a member?

    Yes! Members can book as many sessions as you would like. Please ensure that if you do book multiple sessions, you are booking a session that you will be attending as if you book a session and do not show, it will limit others from attending as each booking decreases our city’s specified occupancy limits.

  • Do I have to book a play session in advance?

    No, you do not have to book a session in advance, but booking a session in advance ensures you will have reserved spots when you arrive. If you do not book a session in advance and we are at capacity for a session, you would need to wait until the next available session. We want to ensure your experience is as convenient as possible and booking a session in advance ensures your spots are reserved.

  • Do adults have to pay for admission?

    Each family pass includes admission for up to two adults at no additional cost.

    If your group includes more than two adults, each additional adult will need to purchase a Single Guest Pass. Current Single Guest Pass pricing can be found on our Pricing page.

  • Are there discounts for siblings?

    Yes! Our memberships and play passes offer multi-child pricing for families with more than one child. Rather than paying the full single-child price for each additional sibling, discounted pricing is built into our 2-child and 3-child options.

    Current pricing for memberships and play sessions can be found on our Pricing page.

  • Can I leave and come back on the same day?

    You are welcome to leave at any time during your booked time slot. If you would like to return outside of your original booked time slot, a new booking is required to help us maintain a safe guest count in accordance with occupancy guidelines.

    Monthly Members: Limited to one booking per day and may not rebook for a second visit on the same day.

    Annual Members: May book and visit multiple times per day, based on availability.

  • What is your policy on refunds or cancellations?

    At Kipp, we’re committed to creating fun and memorable experiences for every guest. If your first visit fell short, we sincerely apologize—and we’d like to make it up to you with our Fun Guarantee!

    If your first visit didn’t meet your expectations, you may request a refund by emailing us at [email protected] within 24 to 48 hours of your first visit. No questions asked (well maybe one or two but that’s just for our records).

    Our Fun Guarantee is meant for situations where something during your visit didn’t meet expectations—it does not apply to schedule changes, no-shows, or cancellations.
    At Kipp your satisfaction isn’t just a goal, it’s our obsession!

  • Voucher Terms & Conditions

    • This voucher is issued in lieu of a missed 2-hour play session and is valid for one future session only.
    • The voucher cannot be combined with any other offers, discounts, or promotions.
    • The voucher has no cash value and cannot be exchanged for cash or refunds.
    • The voucher may only be redeemed by the original booking holder and is non-transferable.
    • One voucher may be used per session, regardless of group size.
    • The voucher expires one (1) year from the date of the original booked session.
    • The voucher must be presented at the time of booking or check-in and is subject to availability.

  • What are Kipp Mini sessions?

    Kipp Mini sessions are special play times exclusively for children ages 5 and under, giving our littlest guests the opportunity to explore and play alongside kids closer to their age and size. Kipp Mini sessions are offered Wednesdays, Saturdays, and Sundays from 8:00–10:00 AM.

  • Can older siblings attend Kipp Mini sessions?

    To keep Kipp Mini sessions exclusively for our youngest guests, children over the age of 5 are not permitted to attend, including older siblings.

    Families with children of varying ages are welcome to visit during our regular play sessions, when children of all eligible ages can enjoy Kipp together.

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Safety and Rules

  • Do I need to sign a waiver even if I’m not participating?

    Yes, everyone who attends must complete a waiver. Waivers can easily be signed digitally through the following link: https://waiver.roller.app/KidsIndoorplaypark/home

  • What safety measures are in place?

    The safety of our guests is our top priority. Our play equipment is regularly inspected and maintained to meet safety standards. We enforce age-appropriate and weight restricted play areas and have trained team members monitoring the space to ensure safe interactions. Additionally, we follow strict cleaning and sanitation protocols to maintain a clean and healthy environment. If you have any concerns or questions, our staff is always available to assist.

  • What is the Raptor system?

    The Raptor Visitor Management System is a security tool that scans the IDs of guests 18+ at check-in. It cross-checks the national database for registered sex offenders. If flagged, entry to Kipp will be denied. Safety is our #1 priority.

  • Do children need to wear socks?

    Yes! Kipp grip socks are required for all guests using our play structures. Guests are welcome to bring and reuse their own Kipp grip socks from previous visits, or purchase a pair on-site or online prior to arrival.

    Have grip socks from somewhere else? Guests with non-Kipp grip socks may exchange them for a pair of Kipp grip socks for FREE at the front desk.

  • Can I reuse my Kipp socks?

    Yes! Bring back your Kipp socks to reuse on your next visit as long as they are in good condition and clean.

  • Is there a height or weight limit for certain attractions?

    There are no height restrictions for our attractions. However, our trampolines and soft play jungle gym have a maximum weight limit of 220 pounds per individual.

  • Are adults allowed to play on the equipment?

    Adults can accompany their children. There are no height restrictions for our attractions. However, our trampolines and soft play jungle gym have a maximum weight limit of 220 pounds per individual.

  • Can I bring food or drinks into the play area?

    To maintain a clean and safe environment for all guests, food and drinks must remain in the Parent Lounge and are not permitted in the play areas.

  • What happens if my child gets injured?

    The safety and well-being of your child is our top priority. In the event of an injury, our team members are trained to provide immediate assistance and basic first aid. We will also notify you right away to ensure you are informed if

    you happen to not be overseeing your child. If necessary, we will recommend seeking further medical attention. Please know we are committed to maintaining a safe and enjoyable environment for all our guests.

  • Do you allow outside toys or strollers in the play area?

    For safety and cleanliness, outside toys are not permitted in the play areas. Strollers are allowed but must either be used on our road walkway system throughout the facility or parked in designated areas to ensure the play space remains safe and accessible for all guests.

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Facilities and Amenities

Parties and Events

  • Do you host birthday parties or private events?

    Yes! We offer a variety of party options, including dedicated party rooms and party tables, making it easy to celebrate birthdays and other special occasions at Kipp. For private event inquiries or additional questions, please contact our team at [email protected].

  • What is included in a party package?

    For a detailed list of all the exciting features included in our party packages, please visit: Birthday Party page.

  • Can I bring my own decorations or cake?

    Yes! Guests are welcome to bring their own decorations, food, and cake for their celebration. Please note that alcohol is not permitted on the premises.

    If you’d prefer to leave some of the decorating to us, we also offer décor packages to help make your celebration extra special. Décor package options and additional details can be found on our Birthday Party page.

  • How far in advance do I need to book a party?

    We recommend booking your party at least 4–6 weeks in advance to secure your preferred date and time. However, availability varies, so we encourage you to contact us as soon as possible to check for openings.

  • Do you offer corporate or school group rentals?

    Yes, we offer rentals for corporate events, school groups, and other large gatherings. Our facility can accommodate group bookings for team-building activities, field trips, and special events. To learn more about availability, pricing, and customization options, please contact us at [email protected].

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Policies

  • What is your inclement weather policy?

    In the event of inclement weather, we prioritize the safety of our guests and staff. Any closures or schedule changes will be announced on our website and social media channels. If you have a reservation during a closure, we will work with you to reschedule or issue a credit.

  • What is your policy on unaccompanied children?

    For the safety of all our guests, children must be always accompanied by a responsible adult while in the play park. We do not allow children to be dropped off or left unsupervised. Thank you for ensuring a fun and secure environment for everyone!

  • Do you have a lost and found?

    Yes, we maintain a Lost and Found at the front of our building. For assistance, please reach out to a team member at the front desk.

  • What forms of payment do you accept?

    We are a cash-free facility. We currently accept debit and credit cards as forms of payment. Tap, swipe, and chipped cards.

  • Can I bring my own snacks?

    Yes! We know everyone has different eating schedules and diets so we allow you to bring snacks from home for your little ones, however we do not allow food from fast food or restaurants. We also have a snack and coffee bar with various items available for purchase. 

  • Can I leave a child unattended at Kipp?

    Children are required to always be under the supervision of an adult at Kipp. Don’t worry, our team is here to help and we are here to assist you and your family in any way!

  • What is your policy on behavior and conduct?

    To ensure a safe and enjoyable experience for everyone, we kindly ask all guests to demonstrate respectful and considerate behavior toward others. Rough play, inappropriate language, or actions that may compromise the safety or enjoyment of others are not permitted. Our team reserves the right to address any behavior that does not align with these guidelines. Thank you for helping us create a fun and welcoming environment for all!

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Miscellaneous

  • Do you offer special events or themed play sessions?

    Yes! We host a variety of special events, seasonal programming, and themed play experiences throughout the year.

    Our Events Calendar is continuously updated with upcoming activities, dates, and event details, so be sure to check back often to see what’s happening at Kipp. You can also follow us on social media for event announcements, updates, and more.

  • Are there sensory-friendly play times available?

    Yes! Kipp hosts Sensory Nights every Wednesday from 6:00–8:00 PM, designed to provide a calmer, more comfortable play experience for guests who may benefit from a less stimulating environment.

    During Sensory Nights, music is played at a quieter volume, lighting is dimmed, and facility capacity is limited to create a more sensory-friendly atmosphere.

  • How can I contact customer service?

    You can find our contact information on our website. For the quickest assistance, please call us at 531-867-3820. For other inquiries, you are welcome to email us at [email protected].

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